Updated: 17th December 2020
Information we collect
We may collect and process the following information about you:
Information that you provide by using our site including your name, email address, comments, recommendations and feedback. This includes information provided at the time of subscribing to our service, posting material or requesting further services via email or through our contact form.
If you contact us, we will keep a record of that correspondence while we process your request or submission.
We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Anonymous information from 3rd party sites who have referred you to our site
Information that you voluntarily provide to us through forms on our website or otherwise or which you may receive from us, in particular for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
We may keep a record of different types of mobile data about your location, including general information (e.g., IP address, postcode) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Site or specific features of the Site) when you use our platform on your mobile
Other information relevant to user surveys and/or offers
What we do with the information collected
We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
Transactional communications. These refer to the use of your name, email address and telephone number for the purposes in our legitimate interest of facilitating a specific request initiated by you, usually a request for information, a supplier recommendation or a contribution to the site, and to provide you with customer service, support and service notices, reminders, technical updates and security alerts relating to that enquiry.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may use the information to improve our products and services
With your consent we may periodically send you our newsletter, promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes
We may use the information to customise the website according to your interests.
Comply with legal requirements and exercise or defend legal claims
International Data Transfers
Depending on the nature of your enquiry and relationship with us, personal information that you consent to provide to us may be processed in the UK and or in locations outside the UK in order to deliver our service to you.
For instance, if you are based in the United States and submit information to us via email, from an email account hosted in the US, your email hosting provider will have processed the data you sent. If we reply to that email address, even though we are in the UK, we may be transmitting your data across international boundaries.
Anonymous website analytic data that is collected from your use of our website may also be transferred, processed and stored, for example, on Google’s servers outside the UK and EU.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix can store your site-visitors' data in a number of locations. Your site-visitors ́ personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law. Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision). Any transfer to a third country, outside the European Union, that does not ensure an adequate level of protection according to the European Commission, will be undertaken in accordance with the Standard Contractual Clauses (2010/87/EU) set out in Appendix 1 of the Wix Data Processing Agreement (DPA)
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
You can learn more about session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Cookies on our site
Google Analytics - we use this tool to understand how the site is being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy in regard to it’s analytics tool at: http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Google AdWords - We use this tool to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
Note that Event Cycle has no access to or control over these cookies that are used by third-party advertisers
Changing your cookie settings
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit: www.allaboutcookies.org
To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout
Other information we collect
Social buttons – On many of the pages of the site you will find ‘social buttons’. These enable users to link to external sites such as Twitter, Instagram and LinkedIn. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our site. So if you click on any of these buttons, these sites will be registering that action and may use that information. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
External web services – We use a number of external web services on the site, mostly to display content within our web pages. For example, to display slideshows we sometimes use SlideShare; to show videos we use YouTube and Vimeo. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
Email tracking – Some emails that we send you have no tracking in at all, for example personal correspondence. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should unsubscribe from the Event Cycle newsletter.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your rights and your personal information
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
The right to request a copy of your personal data which we hold about you
The right to request that we correct any personal data if it is found to be inaccurate or out of date
The right to request your personal data is erased where it is no longer necessary for us to retain such data
The right to withdraw your consent to the processing at any time
The right to request that we provide the data subject with your personal data and where possible, to transmit that data directly to another data controller
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
The right to object to the processing of personal data
The right to lodge a complaint with the Information Commissioners Office about our processing of your data, details on the process for which can be found at https://www.gov.uk/data-protection/make-a-complaint
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
When you communicate with Event Cycle through the site or via email, we will maintain your information for our records for up to two years unless and until you ask us to delete this information. The information will be reviewed annually.
The material on our site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org
Event Cycle is registered in England and Wales under the company registration number 13037670
Registered office address: 76c Elsted Street, London, SE17 1QG